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Lessons From A Chatbot Incident

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Lessons From A Chatbot Incident written by Jeremiah Fowler || Cybersecurity Researcher When AI Chatbots Become a Data Liability The adoption of AI chatbots across industries has transformed customer service, scheduling, and operational workflows, but it has also introduced a new and often overlooked risk of exposing customer data. Recently, I discovered three publicly accessible databases containi...
The incident serves as a reminder of the potential security risks associated with AI chatbots and other AI tools, which can collect and store large amounts of valuable data. The lack of proper data governance and oversight in managing these systems can lead to data breaches that expose sensitive information such as PII. It is important for organizations to recognize these risks, prioritize continuous monitoring, scans for exposed assets, regular security testing, and to explain these threats to ...