The increased store space is a direct result of customer feedback, which Uniqlo gathers via social media, online forms and its store staff, who have feedback-specific QR codes on their badges.
Uniqlo’s Covent Garden store first opened in April 2023 and closed temporarily at the end of February for the refurbishment.
Formerly office space, the store’s first floor has been extended to bring the Cove...
The expansion of Uniqlo's Covent Garden store is a response to customer feedback gathered via social media, online forms, and store staff. The retailer aims to improve the shopping experience by providing more space, a bigger assortment, and faster service. The addition of kidswear and baby clothing caters to tourists who have visited Uniqlo's global flagship stores. RFID technology in fitting rooms reduces friction for customers and is an extension of Uniqlo's use of self-service tills. The par...