Integrating artificial intelligence (AI) with legacy systems and processes is a major challenge, according to more than half (56%) of chief supply chain officers (CSCOs) in a Gartner survey.
“The pressure to demonstrate quick results often leads supply chain leaders to settle for AI as a tool for incremental improvements to legacy workflows,” Snigdha Dewal, Director Analyst in Gartner’s Supply Cha...
The Gartner survey highlights a critical tension in AI adoption: the gap between incremental technological fixes and systemic transformation. The strongest version of this narrative is that legacy systems are the real bottleneck, not AI itself, and that true innovation requires rethinking entire operating models. This aligns with broader patterns in digital transformation, where superficial upgrades often fail to deliver meaningful change. However, the framing risks oversimplifying the challenge...